You can track your shipment anytime using our Track Shipment page. Simply enter your tracking number (format: PCG-YYYY-XXXXXX) found in your booking confirmation email. You'll see the full status timeline, current location, and estimated delivery date.

Tracking numbers are generated immediately at booking and become active within 2–4 hours after your package is picked up. If your tracking shows no updates after 24 hours of the pickup time, please contact our support team.

This status typically means your package has been booked and logged but the courier hasn't scanned it at pickup yet. This is normal within the first 24 hours. For ocean freight, packages may remain in origin status for several days while awaiting vessel departure.

Yes. Email notifications are sent automatically at key milestones: pickup confirmed, in transit, out for delivery, and delivered. SMS notifications are available on Standard and Express service tiers. You can manage notification preferences in your account settings.

Delivery times depend on service type and route:

Express (Air): 1–3 business days
Standard (Air/Sea): 5–7 business days
Economy (Road/Rail): 10–14 business days

Times may vary for remote locations, during customs clearance, or due to carrier delays beyond our control.

Our courier will leave a delivery attempt notification and try again the following business day. After two failed attempts, your package will be held at the nearest depot for up to 5 business days. You can reschedule delivery via your tracking page or by contacting our support team.

First, check your tracking page for the latest status. Common delays are caused by customs clearance, weather events, or high-volume periods. If your shipment has not been updated for more than 48 hours beyond the estimated delivery date, please contact our support team with your tracking number and we'll investigate immediately.

Yes, we deliver to both residential and commercial addresses worldwide. Note that some remote residential areas may incur an extended delivery area surcharge, which will be displayed in your quote before booking.

No. Our quotes are fully transparent and itemized. We clearly show the base rate, fuel surcharge (12% standard), and any applicable fees before you confirm. Customs duties and import taxes at the destination are charged separately as required by law and are the responsibility of the recipient.

We accept major credit/debit cards (Visa, Mastercard, Amex), bank transfers, and PayPal. Business account holders can access 30-day invoice payment terms. Contact our billing team for more details.

If your shipment tracking shows no update for 5+ business days beyond the estimated delivery date, contact our support team immediately with your tracking number. We'll initiate a trace investigation within 24 hours. If the package is confirmed lost, a claim will be opened. All insured shipments are fully reimbursed within 10 business days of claim approval.

Document the damage with photographs immediately upon receipt. Do not discard the original packaging. Submit a damage claim through our support portal within 7 days of delivery, including your tracking number, photos, and a description of the damage. Claims are typically resolved within 5–10 business days.

No, cargo insurance is optional but strongly recommended for all shipments. Basic insurance is included in Standard and Express tiers. Additional coverage for high-value items can be purchased at booking. Shipments without insurance are liable only up to our standard carrier liability limits.