Privacy Policy

Procago ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our logistics services, website, and related applications.

1. Information We Collect

We collect information you provide directly to us, including:

• Personal identification: Full name, email address, phone number, billing address, and delivery addresses.
• Shipment data: Package contents description, weight, dimensions, declared value, and customs information.
• Payment information: Credit/debit card details processed securely through our payment processor (we do not store full card numbers).
• Usage data: IP address, browser type, pages visited, and interaction data collected via cookies and analytics tools.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your shipment bookings and related transactions.
• Send shipment status updates, tracking notifications, and delivery confirmations.
• Respond to your inquiries and provide customer support.
• Comply with customs, regulatory, and legal obligations.
• Detect and prevent fraud, abuse, and security incidents.
• Improve our services and personalize your experience (with consent where required).

3. Information Sharing

We do not sell, rent, or trade your personal data. We may share information with:

• Carrier partners: Airlines, shipping lines, trucking companies, and last-mile couriers required to deliver your shipment.
• Customs authorities: As required by import/export laws of origin and destination countries.
• Service providers: Technology vendors, payment processors, and analytics partners under strict data processing agreements.
• Legal authorities: When required by law or to protect our legal rights.

4. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data (subject to legal retention obligations).
• Opt out of marketing communications at any time.
• Lodge a complaint with your local data protection authority.

To exercise these rights, contact us at info@procago.com.

5. Data Security

We implement industry-standard security measures including TLS encryption, access controls, and regular security audits to protect your personal data. However, no method of transmission over the internet is 100% secure.

Terms of Service

By using Procago services, you agree to these Terms of Service. Please read them carefully. If you do not agree, you must not use our services.

1. Service Description

Procago provides logistics and courier services including pickup, transport, customs clearance, and delivery of packages domestically and internationally. We act as a freight forwarder and logistics intermediary, utilizing third-party carrier networks.

2. Prohibited Items

You must not ship any of the following prohibited items:

• Illegal drugs, controlled substances, and narcotics.
• Weapons, firearms, ammunition, and explosives.
• Counterfeit or pirated goods.
• Human remains or live animals (without prior special arrangement).
• Hazardous materials not declared and approved in advance.
• Perishable goods without temperature-controlled service selection.
• Items prohibited by the laws of the origin or destination country.

3. Liability Limitations

Our liability for loss, damage, or delay is limited as follows:

• Uninsured shipments: maximum liability of USD $100 per package.
• Insured shipments: up to the declared value, subject to the terms of the cargo insurance policy.
• We are not liable for indirect, consequential, or economic losses arising from delivery delays.
• Claims must be submitted within 7 days of delivery (damage) or 30 days from booking (non-delivery).

4. Customs & Duties

The shipper is responsible for providing accurate and complete customs documentation. Import duties, taxes, and customs fees at the destination are the responsibility of the recipient unless otherwise agreed. We are not liable for delays caused by customs authorities.

5. Payment Terms

All fees are due at the time of booking unless a credit account has been established. We reserve the right to hold shipments until outstanding balances are resolved. Prices are subject to change; the rate confirmed at booking applies.

Shipping Policy

Delivery Timeframes

Estimated delivery dates are provided in good faith but are not guaranteed unless the "Express Guaranteed" service is selected. Delays caused by customs clearance, weather events, force majeure, or recipient unavailability are excluded from delivery guarantees.

Packaging Requirements

Packages must be appropriately packed for transit. We recommend double-walled boxes for heavy items and bubble wrap for fragile goods. Procago is not liable for damage resulting from inadequate packaging.

Address Accuracy

Shippers are responsible for providing accurate delivery addresses. Additional charges may apply for address corrections. Packages with undeliverable addresses will be returned to the sender at the sender's expense after two delivery attempts.

Refunds & Claims Policy

Cancellations

Shipments may be cancelled for a full refund before pickup has occurred. Once a package is in transit, cancellations are not possible. Partially completed routes may receive a partial refund at our discretion.

Damage Claims

Damage must be reported within 7 days of delivery. Submit photographic evidence and the original packaging to our claims team. Approved claims are processed within 10 business days. For insured shipments, the full declared value is reimbursed. For uninsured shipments, our standard carrier liability applies.

Lost Shipment Claims

A shipment is declared lost if tracking shows no movement for 10+ business days after the estimated delivery date. Claims must be filed within 30 days. We will conduct a full trace investigation. Confirmed lost shipments are reimbursed within 15 business days.

Cookie Policy

We use cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and personalize content.

• Essential cookies: Required for core functionality such as login sessions and tracking number submissions.
• Analytics cookies: Used to understand how visitors interact with our website (e.g., Google Analytics). Data is anonymized.
• Marketing cookies: Used to display relevant advertisements. Only set with your explicit consent.

You can manage cookie preferences through your browser settings or our cookie consent banner. Disabling essential cookies may affect website functionality.